Recruiter

Aggeliki Ramnali

itech
itech

Recruiter

Aggeliki Ramnali

ADD

1st Level Technical Support

ΚΩΔΙΚΟΣ: job000011187

Ημερομηνία Δημοσίευσης1 month ago
Περιοχή
Athens
Μισθός
Not available
Τύπος Εργασίας
Permanent
Κλάδος
Περιοχή
Athens
Μισθός
Not available
Τύπος Εργασίας
Permanent

Περιγραφή Θέσης

On behalf of our client, a leading provider of Financial Management Software Solutions & Services, we are currently looking for a highly motivated 1st Level Support Engineer to join their established team in Athens.

 

A day in the life of a 1st Level Support Specialist

You will work closely with the Service Management and Software Development teams as well as company’s clients to identify and timely resolve issues of client’s operational environments. You will also need to work around 1 week per month on a night shift (remotely from home).

 

Your day to day

  • Understand clients’ installations and processes
  • Monitor alerting mechanism and activate escalation process if issues occur
  • 1st level support of client processes
  • Monitor and report SaaS environments
  • Update internal Monitoring Tools

What you will need

  • Bachelor Degree in Computer Science or any other relevant field
  • Minimum 1+ year experience in a 1st level support role
  • High level of ownership and attention to detail
  • Firm command of the English language and good verbal and written communication skills
  • Knowledge of T-SQL, Microsoft ETL tools and IIS will be considered as a plus

We love your personality if you

  • Excellent client facing, analytical and problem solving skills
  • Solid organizational skills
  • Team Spirit and passion for results
  • Attention to detail
  • Ability to work with cross-functional multicultural teams
  • Able to work as part of a team dedicated to delivering quality results

What’s in it for you

You will have the opportunity to work for an industry-leading Product Development company that is structured and well-established, offering high-value business services while working alongside highly experienced people from the broader computer science, engineering and finance sectors who are excellent at what they do, in an environment that supports innovation, creativity, learning and development and teamwork.

 

On top of these benefits and a competitive salary, they are offering:

  • Private health insurance
  • Monthly mobile data plan
  • Free coffee and beverages
  • Educational expenses for courses and certifications