Recruiter

Spyridoula Zineli

itech
itech

Recruiter

Spyridoula Zineli

ADD

Customer Support Engineer (Remote)

ΚΩΔΙΚΟΣ: job000016330

Ημερομηνία Δημοσίευσης3 weeks ago
Περιοχή
Greece
Μισθός
1100€ - 1400€
Τύπος Εργασίας
Permanent
Κλάδος
Περιοχή
Greece
Μισθός
1100€ - 1400€
Τύπος Εργασίας
Permanent

Περιγραφή Θέσης

On behalf of our client, an innovative cloud services company with clients all around the globe, we are looking for a talented and self-motivated Customer Support Engineer to join its highly-aspirated Customer Success team.

 

A day in the life of a Customer Support Engineer

You will participate in the process of understanding customer needs and supporting and guiding them on how to better use interworks.cloud platform for their daily operational tasks. Your main goal is to understand customer needs and handle international accounts of a robust business support system such as the interworks.cloud platform.

Your day-to-day

  • Manage the questions/problems of customers after going live
  • Ensure the correct usage of the platform from the customers by guiding them on how to better use the platform for their daily operational tasks
  • Escalate bugs found by the customers to the development team and monitor the progress
  • Offer professional services to customers with paid support plans 

What you will need

  • BA in Software Engineering, Business or similar field
  • Excellent use of the English language – both oral and written
  • Experience with ticketing systems
  • Strong aptitude for software solutions and commitment to learning, troubleshooting, and resolving technical issues
  • Ability to work with minimal supervision and as part of a team
  • Comfort in a fast-paced, entrepreneurial, start-up environment
  • Technical aptitude and the ability to pick up new technologies quickly 

We love your personality if you

  • Are a problem solver – you might not know all the answers, but you know how to find and communicate the solution
  • Have a strong sense of empathy – you are attuned to hear the question behind a question
  • Are self-starter, good at identifying roadblocks and raising difficult issues
  • Have strong communication and interpersonal skills 

What’s in it for you

  • A competitive remuneration package
  • Private insurance programs
  • Remote working
  • Opportunities for knowledge growth through continuous training programs
  • Professional experience in the international IT sector