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itech

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Recruiter Evangelia

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Applications Support Engineer

REFERENCE: job0000667

Added: 3 months ago
Location
Athens
Salary
1000€ - 1400€
Contract type
Permanent
Industry
Location
Athens
Salary
1000€ - 1400€
Contract type
Permanent

About the role

On behalf of our client, an international awarded ingenious software product company located in Athens, we are currently looking for a highly driven Application Support & Quality Assurance Engineer to enter their dynamic and energetic team.

Key Accountabilities

• Manage customer support requests and ticket lifecycle
• Diagnose and troubleshoot customer requests, provide solutions and follow-up (email, helpdesk tool or phone) to ensure resolution
• Track issues through to resolution and monitor service level agreements 
• Escalate unresolved issues to internal teams (quality assurance, produce, development)
• Conduct proactive and post-release testing (maintenance releases and upgrades) to existing and new client environments
• Utilise various types of testing to ensure product performance, integrity and functional quality
• Support other product quality assurance (testing) activities
• Produce customer support materials, reports and documentation
• Work closely with development, quality assurance and customer success teams
• Work with project management systems ensuring they are kept up to date to assist the team with overall delivery planning
• Contribute to the review and design of customer support & quality assurance strategy and practices
• Build and maintain rapport with customers and internal teams

Knowledge, Skills & Experience

• Bachelor’s degree (preferable in Computer Science, IT or other relevant fields)
• minimum 2+ years of experience in customer  application support and software testing
• Experience with testing tools and testing processes
• Experience is managing customer support requests

Personal Side

• Excellent time management - with an ability to work to schedules and deadlines.
• Organisation and efficiency
• Timely and accurate solutions to technical problems
• Ability to work independently and in a team
• Ability to assist and explain technical issues simply
• Very strong attention to detail
• Ability to work and learn in a fast paced and passionate environment
• Passion for web applications

Benefits

• Excellent remuneration package
• Be part of a passionate organization that has tremendous aspiration in a growing market..
• Build your own workstation – you specify what you need to do your job effectively