Customer Support Consultant - Data Analyst

Customer Support
€1000 - €1300 / Monthly rate

On behalf of our client, a leading Software Company with an innovative AI Hospitality Data Driven Platform, we are currently looking for a passionate Customer Support Consultant - Data Analyst, to join its support team.

Your day-to-day

  • Respond to customer queries in a timely and accurate way, via phone or email
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Train / Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Running data queries to identify data quality issues, data exceptions, as well as cleaning data
  • Performing basic analytical actions to determine trends, data quality and data integrity
  • Develop procedures and scripts for data migration
  • Participate in the design and implementation of customer loyalty programs

What you will need

  • Degree in Computer Science, Mathematics or related field
  • Up to 3 years of experience as a Customer Support Specialist or similar CS role
  • Graduates with advanced numerical and communication skills will also be welcomed
  • Experience in data analysis
  • Experience using MS Excel for data management and data analysis
  • Knowledge of SQL language and SQL databases (preferably MS SQL Server) will be considered as a strong asset
  • Good knowledge and understanding of loyalty marketing
  • Familiarity with hospitality industry is a plus

We love your personality if you have

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Willingness to work under pressure, meet deadlines
  • Excellent verbal & written communication skills
  • Problem-solving skills
  • Time management skills

What’s in it for you

A very competitive package, depending on level of experience. You will have the opportunity to work on innovative projects with cutting-edge technologies.

Vicky Stergiou

Principal Consultant

REFERENCE: job000023644