Business Analyst Lead

About the Company
Our client is a leading SaaS and AI-driven subscription commerce platform supporting IT distributors, MSPs, and telecom operators globally. Their cloud-native, enterprise-grade solutions handle millions of transactions daily, enabling organizations to scale efficiently, innovate continuously, and deliver exceptional customer experiences.

This is an opportunity to join a global technology company at the forefront of digital transformation — where subscription management, automation, and AI come together to redefine the way businesses operate.

Role Overview

As a Lead Business Analyst, you’ll bridge business goals with technical execution — capturing, analyzing, and prioritizing complex requirements while leading and mentoring a team of Business Analysts. You’ll ensure scalable, modular solutions that meet user needs and align with product and architectural strategy across a fast-growing SaaS ecosystem.

This is a hands-on leadership role (60–70%) — ideal for an experienced BA who wants to combine deep analytical work with mentoring, process ownership, and strategic impact.

What You’ll Do

Business Analysis

• Capture and prioritize business and technical requirements using Jira and Confluence (epics, user stories, UACs, and test scenarios).

• Define UACs that guide QA and automation teams in effective test coverage.

• Lead discovery workshops to optimize workflows and identify opportunities for automation and AI-powered improvements.

• Maintain traceability across business cases, delivery milestones, and adoption feedback.

• Support architectural evolution and API design discussions to ensure long-term scalability.

• Use AI tools to auto-generate draft documentation, cluster backlog items, and validate production readiness.

• Apply product usage data and tools like ChurnZero to drive data-informed backlog prioritization.

Leadership & Mentorship

• Coach and guide a distributed Business Analyst team, elevating requirement quality, traceability, and documentation standards.

• Define and enforce BA best practices and templates across teams.

• Review stories and epics, providing structured, context-driven feedback.

• Act as the escalation point for complex analysis challenges and cross-domain decisions.

Process & Strategy

• Design and maintain traceability frameworks linking backlog, documentation, test cases, and KPIs.

• Lead initiatives in simplification, modularization, and domain clarity across the platform.

• Facilitate cross-functional workshops between Product, QA, Architecture, and Engineering.

• Track key BA metrics (e.g., story rework rates, UAC coverage, analysis-to-dev lead time).

AI-Driven Enablement

• Oversee AI workflows for backlog clustering, sentiment tagging, and documentation automation.

• Guide BAs in interpreting ML insights and embedding them in product discovery.

• Build or operationalize predictive models (e.g., churn, usage, anomaly detection) using Python or Azure ML Studio.

• Monitor model performance via CI/CD pipelines (Azure DevOps) and retraining cycles.

What We’re Looking For

Essential:

• Proven experience in business and technical requirement analysis.

• Strong hands-on use of Jira, Confluence, and Agile methodologies.

• Skilled in writing UACs, edge-case flows, and collaborating with QA and automation teams.

• Sound understanding of REST APIs, JSON/XML, and integration logic.

• Excellent communication skills with a user-centric, data-informed mindset.

• Comfortable leveraging AI and automation tools to optimize workflows.

• Experience with SaaS or cloud-native platforms.

• Fluent in Greek and English, both written and spoken.

Desirable:

• Experience with tools such as ChurnZero, Productboard, Azure DevOps, or Figma.

• Exposure to usage analytics, feature adoption tracking, or KPI dashboards.

• Familiarity with evidence-based management or value-based delivery frameworks.

• Knowledge of usage-based billing, multi-tenant SaaS, or modular platform architecture.

• Interest in strategic product design and domain-driven systems.

What’s in It for You

• €300 annual personal development budget for courses or certifications.

• €40/month remote working allowance.

• Private health insurance coverage.

• Flexible working model – fully remote or hybrid.

• Opportunity to shape the business analysis discipline within a fast-growing, AI-driven SaaS organization.

• Work alongside a global team of technologists driving innovation in subscription commerce.