On behalf of our client, a leader in business-to-customer transaction technologies with over 35 years of experience across Central and Eastern Europe, we are seeking a skilled Application Support Specialist to join a dynamic team working on innovative transaction and customer experience solutions.
The company provides advanced technology across various sectors—from unattended self-service machines and parcel delivery systems to digital onboarding and e-signature platforms. The mission is to make digital transactions safer, faster, and more seamless, while supporting operational efficiency and compliance for a wide range of enterprise clients.
Key Responsibilities
- Ensure the stable operation and ongoing support of enterprise-grade software applications, with a focus on performance, reliability, and user satisfaction.
- Analyze functional requirements and deliver configuration changes or feature enhancements to meet evolving business needs.
- Handle day-to-day incident management and troubleshooting (L1 & L2 support), efficiently resolving issues and escalating when appropriate.
- Collaborate with QA teams to execute and validate test scenarios during User Acceptance Testing (UAT) phases prior to production rollouts.
- Produce and maintain clear technical documentation, including system workflows, setup instructions, and user-facing manuals.
- Identify patterns in recurring issues and contribute to long-term improvements in application performance and support processes.
- Work closely with cross-functional teams to ensure alignment between technical solutions and operational goals.
Requirements
- A Bachelor’s degree in Computer Science, Information Systems, or a related field is required (Master’s degree is a strong plus).
- 4+ years of professional experience in application support, system configuration, or software delivery roles.
- Advanced knowledge of SQL and relational database systems, with a strong command of Microsoft SQL Server (2012 or newer).
- Experience managing and configuring Windows Server environments and IIS application servers.
- Exposure to modern web applications using Angular (frontend) and .NET Core (backend) technologies.
- Familiarity with automated testing (integration, functional, or UI testing tools) is considered an advantage.
- Strong diagnostic and analytical skills, with the ability to approach problems methodically and deliver timely resolutions.
- Comfortable working in fast-paced environments, managing multiple priorities, and adapting to changing business demands.
- Excellent written and verbal communication skills in both Greek and English.
What’s in it for you
- Competitive salary package, aligned with your experience and skill set
- Meal allowance provided via prepaid restaurant card to support your daily needs
- Flexible summer Fridays, allowing you to start your weekend earlier during the warmer months
- Comprehensive private health & life insurance plan, offering extensive medical coverage and peace of mind
- Access to mental wellness resources, including optional one-on-one sessions with professionals
- Structured onboarding experience, with a dedicated mentor to help you navigate your first months smoothly
- Ongoing learning opportunities, including personalized development plans and unlimited access to LinkedIn Learning
- Employee referral program, rewarding you for introducing talented peers to the team
In-office perks, such as a stocked coffee and fruit corner
Ioannis Tasakos
Resource Consultant
REFERENCE: job0000260256