Director of IT Operations

On behalf of our client, a leading technology innovator with a broad portfolio of software products and services, we are currently looking for a talented Director of IT Operations, to organize and oversee the daily IT operations of the company.

A day in the life of the “Director of IT Operations”

You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Your day-to-day

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage resources allocation processes
• Oversee customer support processes and organize them to enhance customer satisfaction
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

What you will need

• Proven experience as Director of IT Operations, CIO, Manager or equivalent position
• 10+ years in a senior leadership role in a field related to our industry
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Excellent organizational and leadership abilities
• In depth knowledge and previous record of large scale Software Projects management in a similar role will be considered a strong asset
• Previous record in Public Sector Software Projects will be considered a plus
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in Business Administration or Computer Science or relevant field; MSc/MA will be a plus

What’s in it for you

• Competitive remuneration package
• Private Health Insurance
• Annual Bonus
• Company Car
• Friendly work environment