Finance Systems Support Team Leader

On behalf of our client, an international and forward-thinking law firm, we are currently looking for a self-driven Finance Systems Support Team Leader, to join its growing team. If you're looking for a place where there are no limits on what you can achieve, this could be your next big move.

The Role:

As Finance Systems Support Team Leader, you’ll be the operational lead of first-line support. You’ll be the go-to escalation point, driving service excellence, maintaining SLA compliance, and ensuring the smooth handover of new systems and processes into business-as-usual support.

Your day to day:

• Lead first-line support, mentor junior staff, and act as an escalation point for complex issues
• Monitor and manage SLAs and ServiceNow queues
• Coordinate team schedules for month-end, patching weekends, and testing
• Deliver training sessions and enhance internal documentation
• Act as the bridge between support and functional teams during process transitions
• Analyse and report on support metrics to identify trends and improvements
• Maintain and continuously improve internal support documentation, including troubleshooting  guides, quick reference materials, and knowledge base articles.

Must have: 

• 5+ years' experience with Finance Systems Application in a legal or professional services setting
• Strong working knowledge of IT Service Management tools
• Solid understanding of finance processes: billing, accounts payable, or cashiering
• Good SQL skills and a detail-oriented mindset
• Experience mentoring or supervising junior team members
• Excellent planning and communication skills, and a proactive, service-focused attitude
• Resilience, flexibility, attention to detail

What’s in for you:

• Tickets restaurant
• Hybrid working model
• Private Health Insurance
• Parking
• Ticket Restaurant
• Parking
• Wellness Perk