IT Coordinator (Lisbon)

On behalf of our client, a leading Customer Care Company in Portugal, we are currently looking for a passionate IT Coordinator, to join its IT team in Lisbon.

Your day-to-day

• Coordinate the IT team, following the strategy agreed with the General Management
• Define the Information Systems (IS) strategy and the implementation
• Define the network, systems and security infrastructure architecture
• Operationalize and transpose campaigns agreed with clients into the IT system, and conduct client meetings for designing solutions
• Perform and ensure preventive and corrective maintenance of systems & technologies, including but not limited to Altitude Software, networks, CPD or others to be implemented in the future
• Propose IT/IS strategies in accordance with operational and business needs and proceed with their implementation
• Ensure the permanent and correct function of IT/IS
• Ensure the compliance with the service levels that the Company needs to fulfill towards its customers
• Ensure that the Team carries out corrective and preventive maintenance on IT equipment, in accordance with contracts and instructions
• Ensure the correct function of IS and propose strategies and solutions for innovation and availability improvement
• Management of IT projects adopted by the Company
• Participate in the recruitment and selection of the IT team, particularly in performance assessments, in accordance with the Company policies
• Plan and coordinate projects to improve or restructure the Company’s Information Systems (certifications, networks, applications, software, hardware, security, etc.)

What you will need

• Proven experience working with Altitude Software
• 8+ years of work experience; experience in a similar position can be a plus
• Solid knowledge of IT systems and applications
• Fluency in Portuguese and English
• Degree in Informatics or related area
• IT Certifications is a plus

We love your personality if you have

• great leadership skills
• strategic mindset and resilience
• strong communication and interpersonal skills
• great attention to detail
• excellent organizational and coordination abilities

What’s in it for you

• Excellent work environment
• Opportunities for career development
• Work with interesting & innovative projects
• Dynamic & young teams
• Excellent location, close to public transport