Application Support Engineer

Our client is seeking an Application Support Engineer to join their growing team. This role blends enterprise-level technical support (Level 2) with engineering-adjacent responsibilities, making it a great opportunity for technically strong professionals who want to grow into engineering, QA, or product roles over time.

What you’ll do

• Provide hands-on technical support to enterprise clients (API, integrations, system errors).

• Contribute to documentation, testing, and tooling improvements that enhance product quality.

• Act as a bridge between Support and Engineering, ensuring issues are resolved quickly and client satisfaction remains high.

• Investigate and resolve Level 2 technical tickets (API failures, integration issues, system errors).

• Analyze logs, retry API requests using Postman (or similar), and perform basic SQL queries for troubleshooting.

• Maintain and update internal knowledge base and troubleshooting guides.

• Contribute to automated test suites (regression/integration).

• Assist QA and Engineering in reproducing and validating client-reported bugs.

• Participate in sprint demos, release briefings, and bug triage sessions.

What we’re looking for

• Strong understanding of REST APIs, HTTP protocols, and integration workflows.

• Hands-on experience with Postman, log aggregators, and SQL.

• Strong analytical and communication skills.

• Ability to work independently and cross-functionally.

Preferred:

• Experience with automated testing frameworks (Cypress, Playwright).

• Familiarity with Git and CI/CD pipelines.

• Exposure to cloud platforms (AWS, Azure, GCP).

• Prior experience in QA, technical support, or software engineering.

• Basic experience with C# / .NET. 

Within 12–18 months, individuals may transition into roles such as:

• Engineering (Backend, Frontend, DevOps, SET)

• QA Engineering

• Product Management

• Customer Success

What’s in it for You

• Competitive compensation.

• Career growth path into engineering, QA, or product.

• Exposure to enterprise-scale systems and clients.

• A collaborative, knowledge-sharing team culture.

• Opportunity to shape internal processes and tools.