Customer Success Manager

Our client is a fast-growing, international B2B SaaS company specializing in subscription commerce and billing automation. Backed by proven industry pedigree and supporting tens of thousands of users across more than 75 global markets, they empower IT distributors, MSPs, and telcos to unify and automate quote-to-bill workflows.

The company is scaling rapidly across global enterprise accounts and expanding its Customer Success & Delivery team. Operating with an agile startup mindset and a distributed international footprint, this is an opportunity to take full ownership of high-value technical implementations in an English-first environment while enjoying high workplace autonomy.

The Role

As a Customer Success Manager with an implementation and delivery focus, you will own the post-sales lifecycle for high-value international accounts. Reporting to the VP of Customer Success, you will lead customer onboarding from kickoff to go-live, taking hands-on ownership of platform configuration and implementation project management.

In your first six months, your primary milestone will be steering multiple global customer implementations through successful go-lives and hyper-care periods. You will establish yourself as the primary technical subject-matter expert for your accounts, bridging client business needs with internal Product, Support, and Engineering teams.

Beyond initial delivery, you will maintain ongoing account health, manage complex technical escalations, conduct cadence meetings, and drive post-QBR adoption and expansion initiatives.

Key Responsibilities

• Own post-sales onboarding and implementation projects end-to-end from kickoff through go-live and hyper-care
• Lead hands-on platform configuration, setup, and workflow customization to match client requirements without needing to write code
• Manage project delivery timelines, cross-functional dependencies, and risks while keeping internal and external stakeholders aligned
• Deliver comprehensive platform training sessions for international client teams both remotely and on-site when required
• Serve as the central technical escalation lead for accounts, translating technical behaviors and business requirements between customers, Support, and R&D
• Monitor account health proactively by identifying delivery risks early and executing remediation plans
• Conduct regular cadence calls and participate in strategic QBRs to drive adoption, platform optimization, and account expansion
• Collaborate closely with Product and Engineering to ensure client feedback directly shapes the product roadmap

What You'll Bring

• 5+ years of experience in a B2B SaaS, ERP, or CRM environment in a customer onboarding, implementation consulting, or delivery-focused CSM role
• Proven track record of managing and delivering complex software implementations for enterprise clients
• Hands-on technical aptitude with workflow setup, system configuration, and software architectural concepts, including APIs
• Strong project management and stakeholder coordination skills across all levels from daily users to executive sponsors
• Full professional English proficiency with comfort operating in an English-first, globally distributed environment
• Pragmatic, autonomous mindset with the ability to balance detail-oriented technical execution with client ownership
• Location in Greece with willingness to travel occasionally when required

Nice to Have

• Domain expertise in subscription platforms, cloud billing engines, marketplaces, or commerce-related SaaS
• Direct exposure to API-based platforms or system integration workflows
• Prior experience collaborating with international, multinational, or overseas enterprise accounts

What's in It for You

€3,200 – €4,200 Gross / Month depending on experience, offered under a flexible 100% remote model within Greece. You will benefit from a flexible work-from-anywhere policy that supports remote work and travel, flexible working hours, comprehensive private health and life insurance, and a dedicated annual learning and development budget to support your technical growth within a modern, internationally focused engineering and SaaS organization.