IT Support Specialist - Level 2

A national retail chain operating 80+ stores across Greece. The role exists to handle escalated IT support and lead small infrastructure projects across the store network.

The Role

You'll resolve escalated hardware, software, and connectivity issues that Tier-1 support cannot handle, and own deployment of devices to new store openings. In your first six months you'll update the IT knowledge base, reduce average ticket resolution time by 20%, and complete a POS-terminal refresh across 10 stores. You'll coordinate with the network and sysadmin teams.

What You'll Bring

• 2+ years in an IT support or helpdesk role
• Proficiency with Windows 10/11 troubleshooting and Microsoft 365
• Experience with Active Directory user management and group policies
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting)
• Customer-service mindset and strong communication skills in Greek and English

Nice to Have

• Experience supporting POS or retail-specific hardware (barcode scanners, receipt printers)
• ITIL Foundation certification
• Willingness to travel to stores within Attica

What's in it for You

€22,000–€28,000 base, meal vouchers, transport allowance, private health insurance. On-site, Athens HQ + store visits.